OFF SPIRE GUARANTEE

RETURN, REFUND & REPLACEMENT POLICY

We aim to provide the best quality products to our customers. Please read our policy carefully before making a purchase.

48-Hour Report Window Unboxing Video Mandatory 5–7 Days Refund Processing
Eligible Issues
Accepting returns & replacements for wrong, damaged, or defective items.
Proof Required
Uncut unboxing video from package opening + photo proof mandatory.
Report Window
Report any issue within 48 hours of delivery for claim verification.
MANDATORY CLAIM REQUIREMENT

Please ensure you record a proper, uncut unboxing video from opening the sealed package. This video proof is mandatory for any claim approval or replacement request.

01

Eligibility for Return / Replacement

We only accept returns or replacements under the following verified conditions:

  • You have received a wrong product
  • The product is damaged upon delivery
  • The product is defective
02

Proof Requirement

To be eligible for any return or replacement approval, you must provide:

  • A clear unboxing video (starting from opening the sealed package, without cuts or edits)
  • Supporting photos showing the exact issue or defect
03

Time Frame

You must report the issue within 48 hours of delivery. Requests made after this period will not be accepted.

04

Return & Replacement Process

STEP 1
Contact Support

Reach out to our support team within 48 hours of delivery.

STEP 2
Share Proof

Share your order details along with the unboxing video and photo proof.

STEP 3
Verification & Action

Once verified, we will arrange a replacement or return pickup (if applicable).

05

Refund Policy

  • Refunds are only processed in cases where a replacement product is not available
  • Approved refunds will be processed back to the original payment method within 5–7 business days
06

Non-Returnable Situations

We do not accept returns or refunds in the following cases:

  • Change of mind
  • Incorrect product or size ordered by the customer
  • Minor color or size variations due to screen differences
  • Requests made after 48 hours of delivery
  • Missing proof (unboxing video / photo evidence)

NEED ASSISTANCE WITH A CLAIM?

If you have any concerns or need to submit proof, contact our support team—we are here to help.

CONTACT SUPPORT TEAM